Frequently Asked Questions (FAQ)

When will I receive my order?
All orders are shipped after processing (typically 1-2 days after the order date). Shipment will arrive within 7-14 days after the shipment date, depending on the carrier’s availability and your location. We apologize for any delays caused by customs clearance, inspections, or transportation issues from the carrier service.

How can I track my order?
Once your order has been processed and shipped, we will send you an email with your tracking information. You can also track your order from the Track Your Order page on our website. Typically, you will receive the tracking number within 1-2 days of placing your order.

Which countries do you ship to?
Due to global supply chain issues, we currently only ship to the United States, United Kingdom, Canada, and Australia.

Will I be charged customs duties and fees?
Import taxes, duties, and customs fees may apply once your parcel arrives at its destination. These charges are determined by your country’s customs office.

Payment of these charges is the recipient's responsibility and is not covered by QuikSlice. For further details, we recommend contacting your local customs office.

How do I change my order?
If you need to update shipping details or change items in your order, please email us at support@quikslice.com within 24 hours of placing your order. Please note that we cannot make changes to orders that have already been packed or shipped.

How do I cancel my order?
To cancel your order, email support@quikslice.com within 24 hours of placing it. Orders that have already been packed or shipped cannot be canceled. QuikSlice reserves the right to accept or decline an order at any time, or any portion thereof, at our sole discretion.

What is your return policy?
We offer a 30-Day Money-Back Guarantee on all items (the 30 days start once your item is delivered). If you’d like to request a refund, please contact our customer service team at support@quikslice.com, and we’ll respond as soon as possible.

Will I have to pay for return shipping?
Yes, customers are responsible for all return shipping fees.

What if my item is defective, incorrect, or damaged?
If your item arrives defective, incorrect, or damaged, we’ll send you a replacement product at no additional cost. Please email us at support@quikslice.com with a photo of the defective or damaged item.

When will I receive my refund?
Refunds are issued to the original payment method and typically take 7-10 business days after we receive your returned item. For specific timelines, contact your card provider, as processing times can vary between banks.

Is it safe to use my credit card on your site?
Yes, QuikSlice adheres to the highest industry standards to protect your personal information.

Your credit card details and personal information are encrypted during transmission using 128-bit SSL (Secure Sockets Layer) technology—the same level of security used by major banks worldwide. Your information is only used to complete your transaction and is not stored afterward.